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Terms and Conditions:

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Order Processing & Payment:

  • Full Payment is required before an order will be processed. (This includes backorders and approved written add-ons).

  • Payment can be made by Credit Card, Debit Card, and ACH transfer.

  • Cash customer must come in to store to place orders.

  • Once the order is submitted, changes can only be made by email.

  • Cancellation or changes to any order, after the order has been processed are subject to a 15% restocking fee.

  • Additional items can be processed online as a new order.

  • No credit or refund will be issued for the assembly charge on assembled orders once the order has been processed.

  • A RUSH fee of $250.00 will be applied to any orders being requested for same day pick up.

  • All rush orders must be placed before 10:00 AM and are subject to availability and scheduling.

  • For same day shipping of flat pack cabinets, the order must be submitted before 10:00 AM.

  • Usual lead time for flat pack orders is 2 full business days, assembled orders is 5 to 7 full business days.

  • Orders not picked up within 10 business days will be subject to storage charges and restocking fees.

Delivery Policies: 

  • Delivery only within a 30 miles radius and a $350 delivery fee will apply when placing the order. Any lager pieces for example Oven or Tall cabinets will be add extra fee on it, and delivery driver will only deliver the cabinets on the first floor, any other floors will be considered as a additional service, please call in for those special services.

  • A responsible party must be present to inspect, inventory, and sign off on delivery.

  • All unassembled orders will be ready to ship or pick up within 2 full business days. Assembled orders will require 5-7 full business days.

  • Address classifications are based on city zones; therefore, it is possible to have a commercial property in a residential area. In this case, the LTL delivery would be considered residential, and subject to the residential delivery fees and conditions.

  • You MUST note if the number of pallets delivered does not match the number listed on the driver’s BOL copy.

  • Careful inspection of packaging condition is vital to freight claims. Even if you are not sure if the contents inside contain damage due to the exterior’s condition, you MUST indicate on the BOL to be able to claim concealed damages in the future.


Shipping Policy:

  • All freight orders are packaged in individual boxes, placed on a pallet, shrink wrapped & strapped.

  • Careful inspection of packaging condition is vital to freight claims. Even if you are not sure if the contents inside contain damage due to the exterior’s condition, you MUST indicate on the BOL to be able to claim.

  • For freight orders, please select “Company Carrier” at the checkout and leave a note for your attention, shipping address, phone number, and commercial/residential. All shipping charges are calculated manually in office to provide you the best rate. We will contact you for shipping charge when we have the shipping rate ready. Global Cabinetry is NOT responsible for the delivery date postponed if failure of payment.

  • Global Cabinetry will provide the tracking information. Please account for at least one extra day for residential and scheduled delivery appointments.

  • You will receive a tracking number by email the day after the order has shipped.

  • All destinations must be tractor/ trailer accessible otherwise limited access or residential fees will be applied.

  • For Residential Deliveries – The freight company will contact you 24 hours in advance to schedule delivery (usually a 3–4-hour window).

  • Shipping charges cover one delivery attempt. The customer is responsible for any additional shipping and handling charges for delivery failure due to customer circumstances.

Missing or Damaged Items: (Including Concealed Damage):

  • Freight claims for obvious damage or shortage can only be accepted when indicated on the BOL.

  • All damages must be documented and reported upon opening the boxes. Freight damage claims must be filed within 5 business days. No claims will be allowed without the proper paperwork.

  • To file a claim for damage or shortage, please email to claims@globalcabinetry.com with following information.

  • Please include the following:

    • Order number

    • Buyer’s name

    • Shipping address

    • Photos of the damaged items upon receiving.

    • A brief description of damage or shortage including item numbers or parts.

    • PICTURES of the damage are required.

    • Upon receipt of the damage claim, we will review the request within 48 business hours. Approved claim replacements will then be shipped out within 24-48 hours.

  • Expedited shipping service is NOT available for replacements and/or parts.

  • Items that have been assembled (not through Global Cabinetry) or installed cannot be claimed as damage.

  • Global Cabinetry cannot be held responsible for any labor costs accrued during the installation of any of its products sold via any of its channels of distribution. This includes, but is not limited to, items that may be flawed or have become damaged in transit.

Returns and Replacements:

  • All returns must be authorized by Global Cabinetry prior to return shipment. For authorization, please send an email request to claims@globalcabinetry.com

  • Returns must be received by Global Cabinetry within 30 days of purchase.

  • All items must be returned in original, unopened packaging, therefore NO RETURNS ON CABINETS NOT ASSEMBLED BY GLOBAL CABINETRY.

  • No returns on trims, moldings, fillers, panels, or sales tools.

  • Qualifying returns will incur a 15% RESTOCKING FEE.

  • The customer is responsible for setting up all return shipments.


  • All authorized refunds will be issued store credits.

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